Any institution operating under National Council for State Authorization Reciprocity Agreements (NC-SARA) policies that offers courses or programs potentially leading to professional licensure must keep all students, applicants and potential students who have contacted the institution about the course or program informed as to whether successful completion of such offerings will meet state licensing requirements.
Additional information can be found here: .
Complaint procedures
For all types of complaints concerning colleges and universities in New York state, the first course of action must be to try to resolve the complaint directly with the administration of the college or university involved.
The State Authorization Reciprocity Agreement (SARA) provides consumer protection for out-of-state distance education students by ensuring a streamlined process for addressing complaints related to institutional policies, procedures, and compliance with SARA standards. However, SARA policies explicitly exclude complaints concerning grades or violations of student conduct. If a student has a qualifying complaint, they may appeal their institution’s decision to the SARA State Portal Entity in New York State within two years of the incident in question. Institutions must maintain clear and separate procedures for consumer protection complaints, as a link to general academic complaint or grievance policies does not fulfill SARA’s requirements for such procedures.
Information about addressing complaints and concerns with St. Ã山ǿ¼é is available on our
Conduct Issues & Complaints page. The complaint process should begin with the institution and if a complaint is not resolved, it may be appealed to the New York State SARA Portal Entity: